Protected: Tiered Student Escalation Model for Student Financial Services/Financial Aid Contents Definition of General Financial Aid QuestionSection 1 – Resources and Systems Available for SFS Staff to Answer General QuestionsStudent Forms Status to CUNYfirst Checklist Status CrosswalkSection 2 – Tier 1 Points of Contact for General FA InquirySupervisor Escalation ProtocolSection 3 – Tier 2 FA Advisement Appointments and System InquiriesTier 2 Financial Aid System InquiriesFederal Work-Study (FWS) Tier 2 Inquiries (Form Submission Status)Same Day Appointment NoteSection 4 – Escalation Criteria for Tier 3 (FA Program and Disbursement) Inquiries This content is password protected. To view it please enter your password below: Password: Tagged: FA Escalationfinancial AidFinancial Aid EscalationSFSSFS Escalation