Protected: Tiered Student Escalation Model for Student Financial Services/Financial Aid Contents Definition of General Financial Aid QuestionSection 1 – Resources and Systems Available for SFS Staff to Answer General QuestionsSection 2 – Tier 1 Points of Contact for General FA InquirySupervisor Escalation ProtocolWhat information must I provide when escalating to Tier 2 or 3?Section 3 – Tier 2 FA Advisement Appointments and System InquiriesTier 2 Financial Aid System InquiriesWhen to Escalate to Tier 2 FA Advisement?Same Day Appointment NoteSection 4 – Escalation Criteria for Tier 3 (FA Program and Disbursement) InquiriesFederal Work-Study (FWS) - Form Submission StatusTier 3 Staff and Program Chart This content is password-protected. To view it, please enter the password below. Password: Tagged: FA Escalationfinancial AidFinancial Aid EscalationSFSSFS Escalation Related Articles Protected: Prior Unusual Circumstance/Homeless Youth/Parent FAFSA Refusal Business Process Protected: Professional Judgement (PJ) Appeal Business Process Protected: FAFSA Real-Time Fraud Detection Business Process Protected: Packaging SEOG Protected: Provisional Independent Unusual Circumstances (PIUC) Workflow Protected: How to Review Documents on the ProEd Systems