Problem Type Glossary

Finding the correct problem type

Carpentry

For issues related to building structures and woodwork, including repairs to furniture, doors, windows, and other wooden fixtures.

Cabinets: For issues related to the repair, installation, or maintenance of cabinets, including hinges, handles, and shelving.
Carpet: For carpet-related concerns, such as installation, repairs, stretching, and removal of old carpet.
Ceiling: For general ceiling issues, including structural repairs, leaks, and cosmetic damage.
Ceiling Tile: For specific problems with ceiling tiles, such as replacement, repair, or installation of new tiles.
Demolition: For requests involving the demolition of structures or fixtures, including walls, partitions, and old installations.
Graffiti: For the removal or covering of graffiti on walls, doors, or other surfaces.
Masonry: For issues related to brickwork, stonework, and concrete, including repairs, installations, and maintenance.
Wall Repair: For repairs to walls, including patching holes, fixing cracks, and addressing other structural or cosmetic damage.

Custodial

For cleaning and janitorial services, including spills, restroom supplies, trash removal, and general cleanliness of facilities.

Carpet: For carpet cleaning needs, including stain removal, deep cleaning, and routine carpet maintenance.

Cleaning Request: For general cleaning services, including dusting, mopping, wiping surfaces, and other janitorial tasks.

Dispenser: For issues with dispensers, such as soap, paper towel, or toilet paper dispensers, including refills, repairs, or replacements.

Flooring: For cleaning and maintenance of various types of flooring, including tile, vinyl, hardwood, and other surfaces.

Garbage: For trash removal requests, including emptying trash bins, replacing liners, and handling overflow.

Recycling: For recycling services, including emptying recycling bins, replacing liners, and managing recyclable materials.

Restroom: For restroom cleaning and maintenance, including restocking supplies, sanitizing fixtures, and addressing cleanliness issues.

Door

For repairs and maintenance of doors, including hinges, handles, locks, and alignment issues.

Hardware: For issues related to door hardware, including handles, locks, hinges, and other components that require repair or replacement.

Repair: For general door repairs, such as fixing alignment issues, addressing squeaks, repairing door frames, and other structural problems.

Electrical

For issues related to electrical systems, including lighting, power outlets, wiring, and circuit breakers.

AV Equip: For issues related to audio-visual equipment, including projectors, speakers, microphones, and other AV systems.

Data Line: For problems with data lines, such as internet connectivity issues, wiring problems, or installation of new data lines.

Disconnect: For requests to disconnect electrical equipment or systems, including safe disconnection for repairs or decommissioning.

Install: For installation of new electrical systems or equipment, including lighting, outlets, switches, and wiring.

Outage: For reporting electrical outages or power disruptions affecting specific areas or entire buildings.

Outlet: For issues with electrical outlets, including malfunctioning outlets, installations, repairs, or replacements.

Elevator

For any problems with elevators, such as malfunctions, entrapments, or maintenance needs.

Lights: For issues related to elevator lighting, including burnt-out bulbs, flickering lights, or other illumination problems inside the elevator.

Out of Service: For reporting elevators that are non-operational or experiencing major malfunctions requiring immediate attention.

Service: For routine maintenance, inspections, or minor repairs to keep the elevator functioning smoothly and safely.

Facility

For general facility-related issues not covered by other categories, such as building infrastructure, space management, or utility services.

Assemble or Disassemble: For requests to put together or take apart furniture, equipment, or other items.

Clocks: For issues related to clocks, including installations, repairs, battery replacements, or time adjustments.

Delivery: For requests involving the delivery of items, such as supplies, equipment, or furniture, to specific locations on campus.

E Waste: For disposal or recycling of electronic waste, including computers, monitors, printers, and other electronic devices.

Furniture: For issues or requests related to furniture, including repairs, relocations, installations, or adjustments.

Hang or Install: For hanging or installing items such as pictures, whiteboards, shelves, or other wall-mounted fixtures.

Planning: For facility planning services, including space management, layout design, and project coordination.

Repair or Rebuild: For general repairs or rebuilding tasks within the facility, excluding those covered by more specific categories.

Set Up or Breakdown: For setting up or breaking down spaces for events, meetings, or activities, including arranging furniture and equipment.

Shred Confidential: For secure shredding and disposal of confidential documents and sensitive materials.

Supplies: For requests related to obtaining, restocking, or distributing supplies needed for facility operations or events.

HVAC

For heating, ventilation, and air conditioning system issues, including temperature regulation, air flow, and system malfunctions.

Air Quality: For concerns related to indoor air quality, including issues with filtration, humidity, and general air cleanliness.

Gas Line: For problems with gas lines connected to HVAC systems, including leaks, malfunctions, or installations.

No Power: For HVAC units that have lost power or are not receiving electrical supply, resulting in a lack of operation.

Noisy (Vents, AC): For complaints about unusual or excessive noise coming from vents, air conditioning units, or other HVAC components.

Odor: For issues related to unpleasant or unusual odors emanating from HVAC systems, indicating potential problems with filters, ducts, or system components.

Too Cold: For situations where the temperature is too cold, including malfunctioning thermostats, overactive cooling systems, or drafts.

Too Hot: For situations where the temperature is too hot, including issues with heating systems, faulty thermostats, or insufficient cooling.

Ventilation: For issues related to ventilation systems, including poor air circulation, blocked vents, or malfunctioning fans.

Keys and Locks

For issues related to keys and locks, including lost keys, lock repairs, or rekeying requests.

Key Card: For issues related to electronic key card access systems, including programming, troubleshooting, and replacements.

Key Request: For requests to obtain new keys for locks, including key cutting and distribution.

Key Return: For returning keys to the appropriate department or location after use or termination.

Keys: For general issues related to keys, including lost keys, duplicates, or broken keys.

Lock Change: For requests to change the locks on doors or cabinets, including rekeying or replacing locks.

Lock Repair: For repairs to malfunctioning locks, including fixing jammed locks, broken mechanisms, or loose components.

Locks: For general issues related to locks, including damaged locks, missing keys, or security concerns.

Lights

For issues related to lighting systems, including repair, replacement, and maintenance of various types of lighting.

Blue Light: For problems with blue emergency or security lights, including outages, repairs, or maintenance.

Fixture: For issues related to light fixtures, including installation, repair, or replacement of the entire fixture.

Light Bulb: For requests to replace burned-out or malfunctioning light bulbs, including standard, fluorescent, and LED bulbs.

Multiple: For issues affecting multiple lights or a group of lighting fixtures that need attention or repair.

Single: For issues affecting a single light or lighting fixture that needs attention or repair.

Maintenance

For general maintenance needs, including routine inspections, minor repairs, and upkeep of facilities.

Asphalt: For issues related to asphalt surfaces, including repairs, resurfacing, pothole filling, and crack sealing.

Athletics: For maintenance needs specific to athletic facilities or equipment, including fields, courts, and related amenities.

Auto: For vehicle maintenance and repairs, including fleet vehicles, golf carts, and other campus transportation.

Card Reader: For maintenance or repairs to card reader access systems, including troubleshooting, replacements, and upgrades.

Cement: For issues related to cement surfaces, including repairs, patching, and concrete work.

Flooring: For maintenance and repairs to various types of flooring surfaces, including tile, carpet, hardwood, and linoleum.

Grounds Keeping: For general maintenance of outdoor spaces, including landscaping, mowing, pruning, and weed control.

Hazardous Material: For handling and disposal of hazardous materials, including spills, leaks, and proper disposal procedures.

Other: For maintenance needs not covered by other categories, or for unspecified issues requiring attention.

Parking Lot: For maintenance and repairs to parking lots, including resurfacing, striping, lighting, and signage.

Pool: For maintenance needs specific to swimming pools, including water quality, filtration, and equipment maintenance.

Radios: For maintenance and repairs to communication radios or radio systems used on campus.

Radon: For testing and mitigation of radon gas levels in buildings, including monitoring and remediation measures.

Repair: For general repairs and maintenance tasks not covered by other subcategories.

Safety Inspection: For conducting safety inspections of facilities, equipment, or systems, and addressing any identified hazards or deficiencies.

Security: For maintenance of security systems, equipment, or procedures, including surveillance cameras, alarms, and access control systems.

Shades: For maintenance and repairs to window shades or blinds, including adjustments, replacements, or repairs.

Sidewalk: For maintenance and repairs to sidewalks and pathways, including cracks, uneven surfaces, and trip hazards.

Snow Removal: For clearing snow and ice from walkways, parking lots, and other campus areas during winter weather events.

Transport: For transportation-related maintenance needs, including vehicles, carts, bicycles, and related infrastructure.

Warranty: For addressing maintenance issues covered under equipment or service warranties, including repairs or replacements.

Mechanical

For issues with mechanical systems and equipment, excluding HVAC, such as pumps, motors, and machinery.

Air Knob: For issues related to air knobs or valves, including repairs, replacements, or adjustments to control air flow or pressure.

Hand Dryer: For maintenance or repairs to hand dryers in restrooms or other facilities, including power issues, sensor malfunctions, or noise problems.

Other: For mechanical maintenance needs not covered by other subcategories, or for unspecified mechanical issues requiring attention.

Turnstile: For maintenance and repairs to turnstiles or access control barriers, including cleaning, lubrication, or fixing mechanical malfunctions.

Move

For requests to move personnel, equipment, or furniture from one space to another within the campus.

Furniture: For requests to move furniture items from one location to another within the campus.

Object: For requests to move objects or equipment, other than furniture, from one location to another within the campus.

Personal: For requests to assist with relocating personal belongings or items belonging to individuals, such as office moves or relocations.

Paint

For painting needs, including touch-ups, full room painting, or addressing graffiti.

Full: For requests for full-scale painting jobs, including painting entire rooms, walls, or other large surfaces.

Touchup: For requests for touch-up painting, including covering small areas of damage, scratches, or imperfections on painted surfaces.

Pest Control

For problems with pests, such as insects, rodents, or other unwanted animals in buildings or surrounding areas.

Insects: For issues related to insect infestations, including ants, cockroaches, spiders, bedbugs, or other common pests.

Rodents: For problems with rodent infestations, including mice, rats, or other small mammals that may be present in buildings or surrounding areas.

Plumbing

For plumbing issues, including leaks, clogs, pipe repairs, and fixture installations.

Ballast: For issues related to ballast systems, which regulate the electrical current to fluorescent lights.

Bottle Filling Stations: For maintenance or repair needs related to bottle filling stations, including water flow issues, leaks, or filter replacements.

Discolored Water: For concerns about the coloration of water, indicating potential issues with water quality or sediment in the plumbing system.

Drains: For problems with drains, including clogs, backups, or slow drainage in sinks, showers, or floor drains.

Drinking Fountain: For issues related to drinking fountains, such as leaks, temperature control, or water pressure problems.

Eye Wash Station: For maintenance or repair needs related to eye wash stations, including water flow, temperature, or accessibility issues.

Faucet: For issues with faucets, including leaks, drips, low water pressure, or malfunctioning handles.

Fixtures: For maintenance or repair needs related to plumbing fixtures, including sinks, showers, toilets, and urinals.

Flushometer: For problems with flushometer valves, which control the flushing of toilets or urinals, including leaks, malfunctions, or adjustments.

Leak: For reporting leaks in plumbing pipes, fixtures, or connections, including water leaks, gas leaks, or steam leaks.

Outdoor Fountain: For maintenance or repair needs related to outdoor fountains, including water flow, pump malfunctions, or leaks.

Pipes: For issues related to plumbing pipes, such as leaks, bursts, corrosion, or freezing.

Showers: For issues with shower fixtures, including leaks, temperature control, or water pressure problems.

Sink: For issues with sinks, including leaks, clogs, or drainage problems.

Toilet: For issues with toilets, including leaks, clogs, flush malfunctions, or running toilets.

Urinal: For issues with urinals, including leaks, flush malfunctions, or drainage problems.

Power Outage

For reporting power outages and related issues affecting the electrical supply to buildings.

Full: For reporting a complete power outage affecting an entire building or campus area, where all electrical systems are non-operational.

Partial: For reporting a partial power outage affecting only specific areas, rooms, or systems within a building, where some electrical systems may still be operational.

RES

For event-related requests, including setup, breakdown, and other support for campus events and activities.

RES. Cleanup: For requests to clean up after an event, including trash removal, sweeping, mopping, and restoring the area to its original condition.

RES. Setup: For requests to set up for an event, including arranging furniture, equipment, and decorations as needed for the event.

RES. Support: For additional support during an event, including technical assistance, troubleshooting, and on-site help to ensure the event runs smoothly.

Roof

For issues with the roof, including leaks, damage, and general maintenance.

Leak: For reporting roof leaks, including water infiltration, dripping, or moisture issues coming from the roof.

Repair: For general roof repair needs, including fixing damaged shingles, sealing cracks, or addressing structural issues.

Safety EQ

For problems with security equipment, including cameras, access control systems, and alarms.

AED: For issues related to Automated External Defibrillators (AEDs), including battery replacement, malfunctioning units, or restocking pads and accessories.

Mirrors: For maintenance or repair of safety mirrors, including installation, adjustment, or replacement of mirrors used for safety and security purposes.

Security EQ