All CUNYfirst access requests for financial roles must be submitted via CUNY ServiceNow. Submissions must include a completed security form signed by the user and manager. You will be notified via automated e-mail from ServiceNow when access has been granted (usually within two weeks of submission). Learn more about ServiceNow…
Step by step instructions to submit a service now ticket.
CUNY ServiceNow training videos are available on-demand. Training Webinars Portal Overview Request Management Incident Management Short Demos Assigning Incidents and Service Catalog Tasks for Managers CUNYITHelp Service Portal – End-User View Service Management Portal – Approving via Email
Go to CUNY IT Help and click Login at the top-right of the page and sign in using your CUNY Login.
As of June 27, 2022, all new service requests and issues (incidents) are entered and managed using the ServiceNow CRM system available through CUNY IT Help. CUNY no longer accepts CUNYfirst tickets.
You will have access to a Digital ID. Please contact the Human Resources office at 718.951.5131 to request access to create a WebCentral ID.
Visit the Provost’s Office for Faculty and Administration to view the latest administrative calendar.
The Zoom app will periodically prompt you to upgrade. Follow these instructions on how to upgrade based on your platform.
Part-time staff do not have access to CUNY Dropbox, by default. Their account needs to be approved by the college CIO. Contact the IT Helpdesk for assistance.
Yes. If you have access to the files, you can create a copy in your Dropbox account. If you no longer have access to the files (e.g. they are in a Dropbox account of a former employee), contact the IT Helpdesk for assistance.