Below are recommended style and usage best practices to follow when writing BC Knowledge articles. These aren’t hard-set rules, but try to follow these guidelines whenever possible for consistency and accessibility for site users. Use Keywords in Titles Section Headings Lists Links Images Blocks
Using built-in tools Windows 10 and 11 Windows bundles a simple screen capturing tool called Snipping Tool. You can also download a slightly more advanced tool called Snip & Sketch for free from the Microsoft Store. You can activate the Snipping Tool by pressing the Windows logo key + Shift + S. Your screenshot…
BC Knowledge is built on WordPress and uses the built-in block editor (a.k.a Gutenberg). Everything you add to the page is considered a separate block that can be moved or removed. WordPress has many available block types to choose from. Here are some good training options to get familiar with…
The key to writing a good knowledgebase article is understanding your audience. Think about the problems they frequently experience and the questions you receive in emails and phone calls. Below are some practical tips for researching and writing good knowledgebase articles. Please review the BC Knowledge Article Style Guide as…
Writing a new BC Knowledge article.
BC Knowledge is a collection of articles and common issues/questions organized by category — often referred to as a knowledge base. All the information in BC Knowledge is public. The intended audience for BC Knowledge is current faculty, staff, and students. BC Knowledge is the successor to the previous WebCentral…
BC Knowledge is a collection of articles and common issues/questions organized by category — often referred to as a knowledge base. All the information in BC Knowledge is public. The intended audience for BC Knowledge is current faculty, staff, and students. The Brooklyn College website is generally written and designed…
Splitting BC Knowledge into separate websites improves the search experience for students and employees. Although some college information is the same for students and employees, most information is different. Further, many articles covering the same topic need to be written differently for students and employees. Using one website also fills…
A knowledge base is a set of organized information that readers can use to find answers to common questions and solve problems on their own. It is usually structured as a collection of articles with images, videos, detailed instructions, and links. It is similar to a wiki but less structured….
BC Knowledge is a self-help knowledge base for Brooklyn College students, faculty, and staff. It includes answers to frequently asked questions about college services, administrative offices, technology, and general information. Information in BC Knowledge is organized by categories, subcategories, and articles. To make it easier to find relevant answers, BC…