• What is a knowledge base?

    A knowledge base is a set of organized information that readers can use to find answers to common questions and solve problems on their own. It is usually structured as a collection of articles with images, videos, detailed instructions, and links. It is similar to a wiki but less structured….

  • What is BC Knowledge?

    BC Knowledge is a self-help knowledge base for Brooklyn College students, faculty, and staff. It includes answers to frequently asked questions about college services, administrative offices, technology, and general information. Information in BC Knowledge is organized by categories, subcategories, and articles. To make it easier to find relevant answers, BC…

  • How do I report critical facilities issues?

    Critical facilities issues are issues that our Facilities team needs to be made aware of immediately. These include leaks, room temperature (too hot or too cold), and failed lighting or electricity. If any of these situations, or comparable ones occur, you should call extension 5885, then select option 1. Please…

  • How do I connect to a wired Ethernet port on campus (AVLAN)?

    Authenticated network ports are available in most college classrooms. Wired network ports in academic classrooms and public spaces require you to sign in to the network using your Brooklyn College Wi-Fi credentials. This allows the college to ensure that only authorized users connect to the network and allows ITS to…

  • How do I use my office phone?

    The college phone system has many features available, including voicemail, call forwarding, three-way calling, and more. Review the detailed guide to using your office phone. How to access your voicemail.

  • How do I add a Zoom meeting to my Outlook calendar?

    You can install the Zoom Outlook plugin to insert the Zoom meeting details as you create the meeting. You can also schedule a meeting from the Zoom desktop client, a Zoom mobile app, or the Zoom web portal and copy the Zoom meeting details into an email message to your…

  • How do I sign in to my Zoom account?

    Web Browser Open https://cuny.zoom.us in a web browser.The Zoom Video Conferencing page appears. Click Sign in (The CUNY Web Applications Login page appears). Enter your CUNY Login username and password, then click Login. Zoom Desktop App Open the Zoom client on your computer/device. Click Sign in.The Zoom Cloud Meetings Sign In window appears. Click Sign In…