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How do I submit an issue on ServiceNow?

Sign in to ServiceNow CRM using your CUNY Login. Click the Login link at the top-right now of the page.

Go to the Catalog list to view all issue categories.

Select a category, complete the form, and submit your issue.

Example ServiceNow issue form

After the form is submitted, an email notification from DO-NOT-REPLY will be sent to your email address associated to your Service Now Profile.

You can click on the INC hyperlink to check the status of report incident/request, Or navigate to https://cunyithelp.cuny.edu/csp to check on status/resolution of the Open/Closed requests.

To check the status or request an update of the submitted the Service Incident/request, click on the open request, and enter additional comments or view the closed request.

Experiencing Difficulties?

If you are having any difficulties, please reach out to helpdesk@brooklyn.cuny.edu or for CUNYBuy-related issues sharedservices@brooklyn.cuny.edu.

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