What happened to CUNYfirst CRM? As of June 27, 2022, all new service requests and issues (incidents) are entered and managed using the ServiceNow CRM system available through CUNY IT Help. CUNY no longer accepts CUNYfirst tickets. Related Articles How do I submit an issue on ServiceNow? What training resources are available for ServiceNow? How do I access ServiceNow CRM?
