If you see this error screen when trying to set up or sign in using your CUNY Login MFA it could be due to a few different reasons. Some possible solutions are listed below.
You see the error page when trying to access applications using your CUNY Login:
It’s likely that you didn’t complete the CUNY Login MFA set up process. Please follow the setup guide or video carefully to get started with your configuration.
You see the error page while following the setup instructions or video:
- It’s possible that your CUNY Login MFA is locked due to multiple attempts during set up.
- You used an exclamation point (!) as part of your friendly name which is not supported.
Please contact the ITS Helpdesk for both of these issues and mention that your CUNY Login MFA needs to be reset.