• How to Use Scheduling Polls in Outlook

    The Scheduling Poll tool available in Outlook helps minimize the back-and-forth emails typically involved when scheduling a meeting by letting you send a poll of proposed meeting times to attendees (both inside and outside of CUNY), so they can vote on which times work best for them. It’s very similar…

  • How to Report Phishing Emails

    If you receive an email that appears to be a phishing or junk email, reporting it from your Outlook app helps Microsoft and CUNY protect the college from malicious emails. What’s the difference between junk email and phishing? Junk email (spam) is unwanted bulk mail, usually for ads, that clutters…

  • My CUNY Login MFA device was lost, stolen, or replaced.

    If you no longer have access to the device you used for CUNY Login MFA verification (due to loss, theft, device change, purchased a new phone, or changed your phone), your CUNY Login MFA will need to be reset. Contact the ITS Helpdesk immediately for assistance by phone at 718-951-4357 or by submitting a support…

  • Can I use my phone for CUNY Login MFA without an Authenticator app?

    Yes. CUNY Login MFA has the option to use a special type of verification called FIDO2 passphrase as an alternative to using a mobile authenticator app. Follow these instructions to set up and use your phone as a FIDO2 authentication factor for CUNY Login MFA.