• I can’t find a college employee in the addressbook.

    Since the migration to M365 is happening in phases, college employees not yet Since the migration to M365 is happening in phases, college employees that are not on M365 might not show up when entering their name in the To: field. Enter their full college email address (username@brooklyn.cuny.edu) for now You can find…

  • What will happen to my online archives during the migration?

    Any online archives you maintain on your mailbox locally that will be merged into your M365 mailbox after the migration of your primary mailbox. The same max file size rule of 30MB applies, so please backup these files since they cannot be migrated automatically. After successful migration to M365, your…

  • How do I view shared mailboxes in M365?

    Once both your employee mailbox and the shared mailbox are migrated to M365, your account will be connected to the shared mailbox with the access level requested. You can open and use your shared mailboxes on both Outlook desktop and from Outlook on the web. Outlook Desktop If your shared mailboxes don’t…

  • My email shows the wrong time

    It’s possible that Microsoft 365 (M365) has the wrong timezone for your account. Here is how to verify and update the timezone on your M365 account.

  • Changes to shared/entity mailbox access in M365

    Shared mailboxes in Microsoft 365 must first be connected to an employee M365 account. There is no direct access to shared mailboxes. To ensure uninterrupted access to shared mailboxes during the migration to CUNY Microsoft 365 (M365), ITS must move all employee email accounts that need access to a shared…

  • How do I access my CUNY M365 email on the web?

    Outlook on the web for Microsoft 365 is a fully-featured email client that works directly in your web browser. It can be used in place of the Outlook desktop client for almost all users.