How do I submit an issue on ServiceNow?
Step by step instructions to submit a service now ticket.
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What training resources are available for ServiceNow?
- rklein
CUNY ServiceNow training videos are available on-demand. Training Webinars Portal Overview Request Management Incident Management Short Demos Assigning Incidents and Service Catalog Tasks for Managers CUNYITHelp Service Portal – End-User View Service Management Portal – Approving via Email
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How do I access ServiceNow CRM?
- rklein
Go to CUNY IT Help and click Login at the top-right of the page and sign in using your CUNY Login.
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What happened to CUNYfirst CRM?
- rklein
As of June 27, 2022, all new service requests and issues (incidents) are entered and managed using the ServiceNow CRM system available through CUNY IT Help. CUNY no longer accepts CUNYfirst tickets.
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I am a visiting Graduate student working in a research lab, will I have access to the Digital ID?
- July 6, 2022
- rklein
You will have access to a Digital ID. Please contact the Human Resources office at 718.951.5131 to request access to create a WebCentral ID.
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Where can I find the current academic and administrative calendars?
- June 16, 2022
- rklein
Visit the Provost’s Office for Faculty and Administration to view the latest administrative calendar.
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How do I upgrade to the latest Zoom version?
- May 31, 2022
- rklein
The Zoom app will periodically prompt you to upgrade. Follow these instructions on how to upgrade based on your platform.
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Do part-time staff have CUNY Dropbox accounts?
- May 13, 2022
- rklein
Part-time staff do not have access to CUNY Dropbox, by default. Their account needs to be approved by the college CIO. Contact the IT Helpdesk for assistance.
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Can I transfer ownership of Dropbox files?
- rklein
Yes. If you have access to the files, you can create a copy in your Dropbox account. If you no longer have access to the files (e.g. they are in a Dropbox account of a former employee), contact the IT Helpdesk for assistance.
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How do I submit a multiple position report?
- April 25, 2022
- rklein
Full-time faculty should submit multiple position reports online. (sign in using your WebCentral ID) For specific questions about filing the form, contact James Eaton (jeaton@brooklyn.cuny.edu) in the Office of the Associate Provost for Faculty and Administration. Submit your multiple position report