BC Knowledge is built on WordPress and uses the built-in block editor (a.k.a Gutenberg). Everything you add to the page is considered a separate block that can be moved or removed. WordPress has many available block types to choose from. Here are some good training options to get familiar with…
The key to writing a good knowledgebase article is understanding your audience. Think about the problems they frequently experience and the questions you receive in emails and phone calls. Below are some practical tips for researching and writing good knowledgebase articles. Please review the BC Knowledge Article Style Guide as…
Writing a new BC Knowledge article.
BC Knowledge is a collection of articles and common issues/questions organized by category — often referred to as a knowledge base. All the information in BC Knowledge is public. The intended audience for BC Knowledge is current faculty, staff, and students. The Brooklyn College website is generally written and designed…
BC Knowledge is a collection of articles and common issues/questions organized by category — often referred to as a knowledge base. All the information in BC Knowledge is public. The intended audience for BC Knowledge is current faculty, staff, and students. BC Knowledge is the successor to the previous WebCentral…
Splitting BC Knowledge into separate websites improves the search experience for students and employees. Although some college information is the same for students and employees, most information is different. Further, many articles covering the same topic need to be written differently for students and employees. Using one website also fills…
A knowledge base is a set of organized information that readers can use to find answers to common questions and solve problems on their own. It is usually structured as a collection of articles with images, videos, detailed instructions, and links. It is similar to a wiki but less structured….
BC Knowledge is a self-help knowledge base for Brooklyn College students, faculty, and staff. It includes answers to frequently asked questions about college services, administrative offices, technology, and general information. Information in BC Knowledge is organized by categories, subcategories, and articles. To make it easier to find relevant answers, BC…
Critical facilities issues are issues that our Facilities team needs to be made aware of immediately. These include leaks, room temperature (too hot or too cold), and failed lighting or electricity. If any of these situations, or comparable ones occur, you should call extension 5885, then select option 1. Please…
Authenticated network ports are available in most college classrooms. Wired network ports in academic classrooms and public spaces require you to sign in to the network using your Brooklyn College Wi-Fi credentials. This allows the college to ensure that only authorized users connect to the network and allows ITS to…