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Getting Started with Zoom

What is Zoom?

Zoom is a cloud-based video conferencing platform that allows users to connect online for meetings, webinars, and live chat.

How do I access my CUNY Zoom account?

Go to cuny.zoom.us and sign in using your CUNY Login credentials.

The Zoom desktop client is available at the Download Center on the Zoom website. You can download the Zoom mobile apps from the Apple App Store and Google Play.

Review the Zoom sign-in options for different devices.

Be sure to sign in to Zoom using the SSO option.

Getting Help

For problems with accessing Zoom, contact the ITS helpdesk. See more about accessing CUNY Zoom.

Zoom technical support is available 24×7 via telephone, text chat, and trouble tickets as described in “Support Process” on the Zoom Technical Support web page.

The Center for Teaching and Learning can also help you with using Zoom in your class.

Where can I learn more about Zoom?

Training resources from CUNY

Sign in with your CUNY Login to view

Training resources from Zoom

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