What happened to CUNYfirst CRM?
As of June 27, 2022, all new service requests and issues (incidents) are entered and managed using the ServiceNow CRM...
ServiceNow
Information about the ServiceNow tool for IT support.
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How do I access ServiceNow CRM?
Go to CUNY IT Help and click Login at the top-right of the page and sign in using your CUNY... -
What training resources are available for ServiceNow?
CUNY ServiceNow training videos are available on-demand. Training Webinars Portal Overview Request Management Incident Management Short Demos Assigning Incidents and... -
How do I submit an issue on ServiceNow?
Step by step instructions to submit a service now ticket.