• What is multi-factor authentication?

    Multi-factor authentication (MFA) is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. (You may already use MFA for online banking or when accessing other sensitive information online.) With MFA, you must provide another…

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  • How do I view shared mailboxes in M365?

    Once both your employee mailbox and the shared mailbox are migrated to M365, your account will be connected to the shared mailbox with the access level requested. You can open and use your shared mailboxes on both Outlook desktop and from Outlook on the web. Outlook Desktop If your shared mailboxes don’t…

  • My email shows the wrong time

    It’s possible that Microsoft 365 (M365) has the wrong timezone for your account. Here is how to verify and update the timezone on your M365 account.

  • Using shared/entity mailboxes in M365

    Shared mailboxes in Microsoft 365 must first be connected to an employee M365 account. There is no direct access to shared mailboxes. If you currently use a shared mailbox, coordinate with your area head to ensure ITS can provide you with access. What are the levels of access to a…