BC Knowledge Training Outline

Intro

• What is a knowledgebase?
• What is BC Knowledge?
  • Goals / Why – Documenting your knowledge and processes is a win-win for everyone
  • Students and Employees
• Why not just keep everything in my personal documents or on the website
  • Differences between website, BC Knowledge and WebCentral
  • Choosing the right storage and publishing options
• WordPress
  • As of 2023, the number of websites using WordPress around the globe is ~800 million (~43% of all websites)
  • https://www.demandsage.com/wordpress-statistics/

Access

• Accessing BC Knowledge
  • BC Knowledge for Students
  • BC Knowledge for Employees
  • Getting access (your account)
• You are a content manager: with full edit access

Dashboard

• Using the WordPress Dashboard
  • Quick edit vs Edit
  • Finding articles using the search filters
• Organizing your articles
  • Creating and managing categories
  • Assign categories
  • Category ordering
  • Article ordering

Writing and Managing Articles

• The editor window
• Article settings
  • excerpts
• Blocks and formatting options

• page url
• Using the article list and outline view
• Common blocks: screenshots, lists, step-by-step sequence (example)

Tips

• Tips for writing good articles
  • interlinking many small articles vs one long article
    • CUNY Login example