When multi-factor authentication is enabled on your Microsoft 365 (M365) account, you will be signed out of all M365 applications (including Outlook, Teams, Office 365 web applications, OneDrive, and M365 mobile apps).
🎬 Watch a video tutorial on how to setup Microsoft Authenticator.
What to expect when multi-factor authentication is first turned on:
Outlook (only employees with new CUNY M365 mailboxes):You will be prompted to sign in with your CUNY Login, followed by a message that says more information is required.
Teams: A message will appear at the top of your Teams application, prompting you to sign in again.
Microsoft 365 Mobile Apps: The app will prompt you to sign in to your Microsoft 365 account.
Using Microsoft Authenticator as your verification option (recommended)
- Sign in with your CUNY Login when prompted.
- You will see a prompt the More information is required. Click Next.
- Choose the Microsoft Authenticator (default)
- Install the Microsoft authenticator app on your mobile device.
- Open the app > select add an account > select Work or school.
- Scan the QR code page appears on your setup page.
- Approve the notification in the Microsoft Authenticator app, then select Next. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.
