SMART Credentials enables two-factor authentication for you WebCentral ID and ACCESS CODE changes. It is currently required for all new WebCentral IDs. Once enrolled in SMART Credentials, a verification code is sent to one of your verified account recovery options via text or email. You need to successfully enter this verification code, in addition to your EMPL ID and Date of Birth, to reset or change your password.
Getting Started (Enrolling in SMART Credentials)
- Open your SMART Credentials profile
- Add and verify your new recovery phone and/or email options. All new recovery phone numbers and email addresses need to be verified (the application walks you through this brief verification process).
How do SMART credentials work once enrolled?
1) If you forget your password or attempt to change your password, a verification code will be sent to one of your verified contact options.
2) You are required to enter this verification code to verify your identity and change your password.
Benefit: Even if someone obtains access to your EMPL ID and Date of Birth, they are unable to change your password (without access to your phone or email). It’s an additional layer of security.
Are SMART Credentials required?
Enrolling in SMART Credentials is currently required for new WebCentral IDs, but opt-in for existing accounts and ACCESS CODES.
How do I change or remove my recovery phone number or email address?
Open your SMART Credentials profile and select Manage Account Recovery Options button. From there you can add or change your recovery phone and email address. All new recovery phone numbers and email addresses need to be verified (the application walks you through this brief verification process).
What if I lose access to my verified contact options?
You will need to contact the ITS Helpdesk and verify your identity with a valid photo id.
How do SMART Credentials work with Access Codes?
SMART credentials are currently optional for ACCESS CODES. Faculty/staff members enrolled in SMART credentials will be sent a verification code when changing their ACCESS CODE.