Working in multiple locations introduces some technical challenges. Here are a few common questions and recommendations:
How do I keep files synchronized between my office and home computers?
Here are two solutions available to CUNY employees for keeping files synchronized across your office and home computers:
- Dropbox: Dropbox is an easy-to-use cloud storage service enabling easy online backup, file sharing and document collaboration. Files stored in your CUNY Dropbox are accessible from anywhere you have Internet access, including smart classrooms and mobile devices.
- Microsoft OneDrive: All CUNY employees have access to 1TB of cloud storage via OneDrive on CUNY Office 365. OneDrive is available on the web at office.com and as a downloadable app for your computer. Once installed, any files saved to your OneDrive folder are automatically synchronized across all computers with OneDrive installed. Get Started with OneDrive.
How do I access my files on a smart classroom podium computer?
If you’re not planning to bring a laptop to class, save your files to a portable USB flash drive or use one of the CUNY cloud storage options (Dropbox or OneDrive). Once your files are saved to the cloud, you can view and/or download them from the respective cloud service websites: Dropbox (https://cuny.dropbox.com), OneDrive (https://office.com).
How do I connect my personal laptop to the campus wired network?
If you have an active wired network port available in your office or classroom, you can connect your laptop using a standard ethernet cable (modern computers might need a USB to Ethernet adapter). If the network port is active, you will be prompted to log in using your Brooklyn College email address and password. Learn more about connecting to wired network ports. If the network port is not active, contact the IT Helpdesk.
How do I connect my personal laptop or device to BC-WiFi?
Learn how to configure your device for BC Wi-Fi. Contact the ITS Helpdesk for assistance.
How do I connect an external webcam to a college desktop computer?
External webcams are available to college staff upon request. Most webcams can be connected to your college desktop computer via the front or rear USB port. An adapter might be required to connect a webcam to a specialized device (without a traditional USB port). Contact the ITS Helpdesk for assistance.
How do I stream my lecture to remote students while simultaneously teaching students on campus?
Although it’s possible to stream your in-class lecture to remote students via Zoom or Blackboard, remote students will likely have a less engaging experience due to the low quality of standard webcams and integrated microphones. If you are interested in dual-mode instruction, contact the Center for Teaching and Learning about available HyFlex classrooms.
I saved my CUNY Login on my home computer, but I no longer remember the username and/or password.
CUNY Login is required for all Dropbox and OneDrive. Keep in mind that if you change your CUNY Login password on one device, you will be signed out at other locations. You can change your CUNY Login password from the Login link on cuny.edu.
Learn more about CUNY Login.
Getting Help
Technical Questions
Contact the IT Helpdesk for assistance.
BC Email/Network Account Application
Blackboard Questions
718.951.4634 / aitsupport@brooklyn.cuny.edu
646.664.2024 After Hours Support (8pm-8am and weekends)
Instructional Questions and HyFlex Inquiries